By using this website to book service, you agree to omply to be bound by these terms & conditions if you do not agree to these terms & conditions, do not move forward with booking services with us.

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BOOKING CONFIRMATION

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Booking services online doesn't guarantee you a spot for the requested date/time, you will be contacted by email or phone with a confirmation.

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In order to reserve your cleaning date and time, a deposit of $60 will be applied. This fee is NON-REFUNDABLE but deductible from the total cleaning price.

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WE REQUIRE AT LEAST 24 HOUR NOTICE (this is to secure jobs for our cleaners for the next day and will give us time to find a replacement job in the event you cancel or reschedule)

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The $60 booking confirmation fee will convert to a cancellation fee in the event there is failure to notify us 24 hours prior to your scheduled appointment time. This fee is nonrefundable, which will require another deposit if you choose to book again.

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The client can only reschedule their cleaning 24 hours prior to their scheduled appointment wtih a maximum of 5 times. More than 5 will forfeit the deposit and will automatically convert to a cancellation fee.

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CLEANING CREW

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We always work with teams of two, occasionally more cleaners may be needed due to the complexity of work or busy schedule. We do our best to limit the rotation of cleaners in your home while still providing sufficient cross-training to our cleaning technicians.

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Our employees have been rigorously background screened and drug tested prior to working with us, you can rest assured all our staff has integrity and is held accountable.

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RIGHT TO REFUSE SERVICE

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We reserve the right to deny &/or terminate service because of safety concerns, inappropriate or uncomfortable situations, weapons on-premises, severe clutter & disconnected utilities.

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Our employees have the choice to leave if the home is in an extremely unsanitary condition or if they feel unsafe/threatened. If you book a cleaning that is unreasonable, the cleaners may refuse service on the spot and you will be charged the cancellation fee.

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CLEANING DAY PREPARATION

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Your price for cleaning is based on the cleaners focusing all of their time on cleaning, we ask that you take time to tidy up to allow the cleaners easy access to the areas/surfaces to be cleaned: floors, countertops, tabletops, ect. If you'd like our cleaners to do these tasks for you, call in advance so your cleaning fee can be adjusted for the additional time.

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ADD-ON SERVICES (these services are available for an extra charge)

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• Using eco-friendly products

• Detail blinds

• Detail baseboards

• Clean inside kitchen cabinets

• Clean inside oven

• Clean inside fridge

• Pets (hair)

• Remove mold/mildew in shower/tub

• Sweep inside garage

• Patio tidy/furniture wipe

• Carpet cleaning

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PETS

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We love working with client pets. We do ask that indoor activity be limited for cleaning efficiency and safety reasons, if your pet becomes anxious or presents a safety concern, Wisconsin Maid Cleaning Service reserves the right to remove its employees from your home.

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Our employees are instructed ont to enter a house if they believe an animal is aggressive, pets may behave differently if a family member is not present. If the removal of our cleaning technician is due to pet safety, our cancellation policy will apply. 

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SERVICE FEES

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Please remember we give these instant prices based on years of experience, but we may adjust the price based on the actual condition of the house. To ensure there are no suprises when we arrive & find that the job will require extra time we will call you to let you know - if we are unable to reach you, the crew will have to leave & you will be charged the cancellation fee.

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We reserve the right to reevaluate rates at any time based on the time it takes to perform our service to meet the client's standards, Wisconsin Maid will contact the client to discuss price or service revisions if the cleaning time differs drastically from the origional bid.

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PAYMENTS

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Payments must be made on the day of cleaning by Check, Cash, Credit Card, Venmo, or Payal.

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REFUND POLICY

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We do not offer refunds, we have built our business providing our clients with the best possible service available. Still we realize that we are human and things will happen from time to time, should there be any problems or issues email or call us within 24 hours of the service and we will rectify the error at no charge.

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RECURRING SERVICE DISCOUNT

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Recurring discounts start AFTER the first cleaning service, if you skip cleanings so that your frequency is lower than what you initially scheduled, your price will be increase to the pricing level for the lower frequency.

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RATE INCREASES

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Client's cleaning rate adjustments may be made at any time during the year should there be changes to the frequency of the client's established service schedule or home or living situation: remodel, change of address, number of people living in the home, a significant addition of furniture, ect.

Customer rate shall be increased annually, by an amount not to exceed 8% of the client's current rate.

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LOCKOUTS

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The client shall make the service location accessible to Wisconsin Maid Cleaning Service personnel on the scheduled service day. If the team is locked out of the client's home, every effort will be made to establish contact with the client to arrange for entry into the home, if contact is not made within 15 minutes of the arrival of the cleaning team, the scheduled cleaning will be skipped and you will be charged $60 late cancellation fee, this fee is necessary to compensate the employees for unexpected loss revenue & time travel, to avoid the fee please provide us with a key or code to gain entry to your home.

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RESCHEDULING & CANCELLATIONS

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Service reliability is extremely important because we reserve a time, especially for you. We request that you give us a minimum of 24 hours advance notice if you need to cancel or reschedule for any reason to avoid incurring a $60 cancellation fee.

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ALARM

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If your home is equipped with a security system, please ensure that it is in the off position or call the provided contact number with the code and proper directions for use. If the code should change, please let us know so you do not incur a lockout charge.

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USE OF HOMEOWNER'S VACUUM

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If you request to use your vacuum, we will not assume or accept any liability for damage to the unit. Since we are not responsible for the maintenance of the vacuum, we will not be responsible for any repairs to it. This is important because if the vacuum is not in working order when we arrive to clean your home, we will not be able to perform any vacuuming of carpet & hard floor surfaces.

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CLEANING SUPPLIES

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We provide all equipment & products necessary to thoroughly clean your home, if you require us to use green cleaning products only, please request before your scheduled service - this does incur an additional charge.

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If you require to use your cleaning supllies, note that we are not responsible for any damage associated with those products. When this request is made we ask that you have the cleaning chemicals & supplies ready so we can perform our cleaning service as efficiently as possible.

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ITEMS WE CANNOT CLEAN

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Mold removal is a specialty, we cannot be liable for any mold-related risks in clients' homes.

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We cannot clean hoarding homes.

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We cannot remove or service areas containing any animal & human body fluids, blood, feces, urine, vomit, excretions, cat litter boxes, or bird cages.

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Excessive garbage removal - we are prepared to remove can liners throughout the home, expecting between one to two full size garbage bags. We are not equipped to haul large amount of garbage away from a home.

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UNREACHABLE AREAS & HEAVY ITEMS

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For safety & liability reasons our employees can not climb higher than a step stool or work on the exterior of your home. Cleaners can not move objects more than 35 pounds, if you would like us to clean behind heavy objects, please move them prior to cleaning.

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BREAKAGE/DAMAGE & LOSS POLICY

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While an occurrence is rare, the possibility of breakage or damage is present while we clean. Our cleaners exercise reasonable care when cleaning your home, we carry insurance for damage or breakage caused by our cleaners.

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We are not liable for damage that is caused by normal wear & tear, improper installation of an item in your home, artwork, collectibles, or family heirlooms not disclosed during the booking process; these items include but are not limited to the following:

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• Artwork, Collectibles, Family Heirlooms, Glassware/Decor: Thesee items are expensive & impossible to replace. It is the clients responsibility to point out suck items to us before starting service, please advise us how you would like your fragile items handled and their care.

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Notification must be made within 24 hours of breakage/loss of any personal items with pictures provided. Identical replacement is always attempted but not guaranteed.

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CLEANERS ARRIVAL WINDOW

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We schedule our cleanings in an order that requires the least amount of drive time in an effort to maintain low prices and avoid trip fees, if you require a specific time, we will make every effort to accommodate your request, however, no times are guaranteed.

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Due to unpredicatable nature of our business and unforseen circumstances (traffic, weather, mechanical problems), allow us the flexibility of scheduling our cleaning between the windows of 8:00am to 11:30am & from 11:30am to 3:00pm.

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We generally do not run more than 30 minutes earlier nor more than 45 minutes later than the scheduled appointment time, if we are running late we will call you and/or text you.

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HOLIDAYS

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Wisconsin Maid Cleaning Service does not do holiday visits.

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If your scheduled service falls on a holiday, we will contact you well in advanced to reschedule on a different day in the same week, the following holidays will be observed:

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• Independence Day

• Thanksgiving

• Christmas Eve

• Christmas Day

• New Year Eve

• New Year Day

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INCLEMENT WEATHER

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We will be closed for business when weather conditions prevent Eagle River School Districts from opening. We will do our very best to provide you with as eary a notice as possible, no charges will be applied due to closures & we will reschedule your service for the earliest availability that we have as soon as conditions allow.

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KEYS

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At Wisconsin Maid Cleaning Service, we prioritize the scurity of our clients' homes. We are happy to hold a key to your property, it is kept in a locked key box at our office located in Eagle River. If possible, we encourage our customers provide a lockbox where you can store your house key securely outside of your residence.

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Once we finish the service, we will return the key either to the lockbox or to our secured office location. By following this procedure, we aim to ensure the safety of our client's homes while still providing convenient access for our cleaning team.

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In the unfortunate event that a client chooses to leave a door unlocked or place a key in an unsecured location, Wisconsin Maid Cleaning Service cannot be held liable for any damages or theft that may occur.

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NON-SOLICITATION OF WISCONSIN MAID EMPLOYEES

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As our customer, we ask that you agree not to solicit or hire any of our cleaning employees to work directly for you. Our professional cleaners are background checked, their references verified, & have completed comprehensive cleaning training. Significant time, resources, & money are invested in each new employee before we allow them to enter our customer homes.

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GOVERNING LAW

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Any claim relating to Wisconsin Maid Cleaning Service website shall be governed by the laws of the State of Wisconsin without regard to its conflict of law provisions.

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We have made every effort to design our website to be useful, informative, helpful, & honest - hopefully we have accomplished that and would ask that you let us know if you would like to see improvements or changes that would make it easier for you to find the information you need.

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Wisconsin Maid Cleaning Service reserves the right to change these terms & conditions at any time without prior notice to you.